WHAT WE DO
Balloon Matters is a Singapore-based modern party company built to bring your special celebrations to life!
We specialise in bespoke balloon styling for birthdays, weddings, baby showers, marriage proposal and any occasion that you're celebrating! Our one-of-a-kind pieces include customised balloons, surprise box, party decor that will make celebrating your life’s moments memorable.
By accessing this website and/or placing an order, you are agreeing to these terms and conditions:
- You shall be responsible for ensuring the accuracy of all orders. In the event that an incorrect product is ordered, we shall not be held liable to amend/cancel any confirmed orders.
- When order placed, you will receive 2 emails from us:
(1) ORDER RECEIVED once we receive your order.
(2) ORDER CONFIRMED once your payment has been verified
Your order will only be confirmed and processed after you receive the ORDER CONFIRMED email. Please check spam or junk folders if you don’t receive one and contact us at firstname.lastname@example.org in the unlikely event you didn’t receive the email.
- We reserve the right to cancel any orders without prior notice if the product(s) is out of stock.
- For For bulk order inquiry and purchase, you can contact us directly using our Contact Us form.
- We accept Visa, MasterCard, American Express, Paynow/Paylah as well as Bank Deposit.
- For payment via paynow/paylah/bank deposit, after clicking “Complete order”, please Paynow/Paylah to 9775 2465 (Balloon Matters) or to UEN 53382660L (for bank deposit: DBS current 0709025730) and send the screenshot(/receipt) with order number to 9775 2465 once payment is done. Please note that your order will only be processed once your payment has been verified and after you receive the email confirmation.
- In the case that a refund is required, it will be processed via your original mode of payment
- We offer delivery and set up in Singapore. This excludes areas such as army camps; airbases; shipyards; prisons and off-shore islands such as Pulau Ubin and Jurong Island.
- Kindly ensure that the shipping address provided at check out is valid and correct. Balloon Matters shall not be responsible for failed deliveries caused by the provision of incorrect/incomplete addresses.
- For delivery to hotel (/shopping mall), please receive your balloons at the hotel lobby(/drop-off point).
- Please help us to ensure there will be someone to receive the balloons at the earliest stated time-slot as re-delivery is chargeable at $30 and subject to availability.
- Delivery time can only be modified based on availability.
- Please schedule for delivery 1 to 2 hours prior your actual event to ensure balloons are at their freshest point. Floating time varies depending on the type and size of balloons, in general:Latex Balloon
- 11inch - 12inch Balloon: approx 8 hours;
- 16inch - 18inch Balloon: approx 10 hours;
- 36inch Balloon: approx 20 hours;
- 18inch - 40inch Balloon: at least 24 hours
- 24inch Bubble Balloon: at least 24 hours
- 20inch Orbz Balloon: at least 24 hours
CANCELLATIONS AND REFUNDS
- We do not provide Cash Refunds for Returns.
- No order cancellation upon order confirmation, there will be no returnable, refundable and exchangeable for all items purchased.
- For non helium products with manufacturing faulty cases, we will do one to one exchange. If there's no replacement items available, we will exchange with other items of same value.
- Non helium product orders will be dispatched from our warehouse within 3 working days from the order date (unless otherwise stated). In cases for any defective or incorrect merchandise sent, please drop us an email with a clear snapshot of the defect or incorrect item within 5 working days of receipt.
- Merchandise must be unused, not damaged, and returned with all included items in their proper packaging.
**All inflated balloons are non-refundable once balloons are handed over in good condition. We seek your understanding that we are unable to control the balloon condition after handover, as it subjects to handling, transportation and storing environment**
***Learn more about Balloon Care***